Shipping policy

At True Ballers, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy for details on processing, delivery times, and procedures for delays.

Processing and Delivery Times

Order Processing: Orders are processed within 1–2 business days (Monday to Saturday, excluding holidays).

Delivery Time: Standard shipping typically takes up to 5-10 days from the date of shipment.

Delays: If for any reason your order requires additional time for delivery, we will contact you to inform you of the delay and confirm whether you are okay with proceeding. If you agree, we will continue with the order; otherwise, you may cancel for a full refund.

Shipping Costs

Shipping costs are calculated at checkout based on your location and will be displayed before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package's journey.

Lost or Delayed Shipments

If your order is lost or significantly delayed beyond the communicated timeframe:

Contact us at support@true-ballers.com with your order number.

We will work with the shipping carrier to locate your package.

If the package cannot be located, we will issue a replacement or refund, based on your preference.

International Shipping

We currently offer shipping internationally. Please note:

Customs and Duties: Any import duties, taxes, or fees are the responsibility of the customer.

Extended Delivery Times: International shipments may take longer due to customs processing.

Contact Us

If you have any questions or concerns about your shipment, feel free to contact us:

Email: support@true-ballers.com

Thank you for choosing TrueBallers!

We are here to ensure your shopping experience is smooth and stress-free.